Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got answers. If you can't find what you're looking for, feel free to reach out to us through our website.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Can I change or cancel my order after placing it?
Orders are processed quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make changes or cancellations.
Will I receive an order confirmation?
Yes, a confirmation email will be sent to you as soon as your order is placed. Please check your spam folder if you don't see it in your inbox.
Shipping & Delivery
How long does shipping take?
Delivery times vary depending on your location. We aim to dispatch all orders within 3-5 business days. You will receive a tracking number once your order has shipped.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our store for current free shipping thresholds and promotions.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please visit our Refund Policy page for full details.
How long does a refund take?
Once your return is received and approved, refunds are processed within 7–10 business days back to your original payment method.
What if my item arrived damaged?
We're sorry to hear that! Please contact us with a photo of the damaged item and we'll make it right as quickly as possible.
Products
What's included in the Creator Bundle?
The Creator Bundle includes a magnetic grip, ring light, and SSD — everything you need to create professional content on the go.
Are your products compatible with all smartphones?
Our magnetic grip is designed to be universally compatible with most smartphones. Please check individual product pages for specific compatibility details.
Do you offer warranties on your products?
Yes, our products come with a manufacturer's warranty. Please contact us if you experience any issues and we will assist you.
Still Have Questions?
We're happy to help! Reach out to us through our website and we'll get back to you as soon as possible.